1. Introduction

Autoura ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel operations management platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when registering for an account, including:

Name and contact information (email address, phone number)
Company name and business information
Billing and payment information
Login credentials

Business Data

When you use our platform, we store the business data you input, including:

Client information and booking details
Itinerary and tour information
Financial records and invoices
Team member information
Communications and messages

Automatically Collected Information

We automatically collect certain information when you visit our platform, including your IP address, browser type, device information, and usage patterns.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our platform
Process transactions and send related information
Send administrative information and updates
Respond to inquiries and provide customer support
Improve and personalize user experience
Analyze usage patterns to enhance our services
Protect against fraudulent or unauthorized activity
Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information in the following situations:

Service Providers: With third-party vendors who assist in operating our platform
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: When required by law or to protect our rights
With Your Consent: When you have given explicit permission

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security assessments
Access controls and monitoring

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Delete your personal information
Export your data in a portable format
Opt-out of marketing communications
Withdraw consent where applicable

To exercise these rights, please contact us at privacy@autoura.net.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, though disabling cookies may affect platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@autoura.net
Address: Cairo, Egypt